Cinnamon Life at City of Dreams

From the moment we arrived, we were greeted with the warmest hospitality, setting the tone for an unforgettable experience. The staff truly went above and beyond, ensuring every detail was taken care of. Whether it was the personalized welcome note, the thoughtful recommendations for local dining, or the impeccable room service, it was clear that customer service is at the heart of this hotel. The attention to detail is second to none. Every corner of the property, from the elegant lobby to the beautifully appointed rooms, reflects a commitment to excellence. The room itself was a perfect blend of comfort and luxury, featuring every amenity we could possibly need, and the bed was incredibly comfortable, ensuring a restful night's sleep every night. We were also incredibly impressed by the cleanliness and upkeep of the facilities, which were pristine and well-maintained throughout our stay. It felt like a true home away from home, with every need thoughtfully anticipated. We will certainly be returning and recommending it to friends and family. Thank you for making our stay so special!

We absolutely loved everything about the property! We stayed in a beautifully appointed suite for two nights on full board, and it truly exceeded our expectations. The room was spacious, elegant, and incredibly comfortable. One of the biggest highlights was the exceptional service—from our personal butler to every single staff member we interacted with. Everyone was genuinely friendly, respectful, and always went above and beyond—truly giving their 110% to make sure we had the best possible experience. You could really feel their passion for hospitality, and it made our stay all the more memorable. The food was fantastic, the atmosphere was peaceful, and we honestly had the best time of our lives.

I had a pleasant stay from the start. Rabani gave me a personal tour when I arrived, which made me feel really welcome. Gym was clean and fully equipped actually to my surprise. I loved the spa and the massage treatment on a sand bed! They also had some amazing personal care products - quite pricey but definitely worth it - Randi was super helpful and patient while I decided what to get. The infinity pool was beautiful, and the hotel had so many restaurants, each specializing in their own cuisine. I tried Yorokō, the Japanese restaurant, and Staten, the steakhouse—both were excellent including the staff as well. Supun, the guest services coordinator, even upgraded me to a bigger room for a better ocean view, which was a really lovely gesture.

Great, very new Hotel in great Location towards the attractions of Colombo with very clean rooms in a good size and great pools and many restaurants and bars. Extraordinarily helpful and friendly staff throughout the hotel, from the great welcoming staff in the Lobby, to the Front Desk, to Housekeeping (Sanju in Floor 9 was great!), the Head Sommelier Wellington, the staff in the restaurants and bars, and all Security Guards and other staff throughout the Hotel. While the Hotel itself is great and on 5-Star level, the staff made the experience extraordinary. Staying here at the end of our two week Sri Lanka trip was a perfect last Sri Lanka experience.

Cinnamon Life city of dreams delivered. It was a pleasure staying at this almost brand new hotel. Staff were warm and welcoming attending to all our request. We enjoyed the beautiful cloud inspired artworks through the hotel. The facilities and restaurants were all fantastic although we did not have time to sample all restaurants during our short stay we enjoyed an incredible day relaxing by the Deams and Beats infinity pool sampling some delicious food and drinks. The dramatic Gants cocktail with a sunset view to the ocean are very special. We were lucky enough to be in an ocean view room and the room decor was comfortable and spacious with clever design features. My only criticism is for a new hotel they have not taken the opportunity to install filtered water although they use glass bottled water still reliant on single use plastics as they provide quality mini toiletry products. However I would recommend this hotel as a special escape in Colombo's bustling city.